Refund policy

Returns & Exchanges

Returns

We offer a 7-day return policy, meaning you have 7 days after receiving your item to request a return.

To be eligible for a return:

• The item must be unworn, unused, and in its original condition
• It must include all original packaging and tags
• You must provide a receipt or proof of purchase

To initiate a return, please contact us at:
info@charmie.ae

If your return is accepted, you will be provided with instructions on how to send your item back.

Return shipping costs are the responsibility of the customer.

Important Notes

• We do not accept returns on international orders.
• Items sent back without prior approval will not be accepted.

Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at info@charmie.ae so we can resolve the issue promptly.

Non-Returnable Items

The following items cannot be returned:

• Customized products
• Made-to-order items
• Personalized items
• Sale items
• Gift cards

If you are unsure whether your item is eligible, please contact us before purchasing.

Exchanges

We offer exchanges or store credit for eligible items.

If you would like a different item, you may:

• Request an exchange, subject to product availability, or
• Receive store credit to use on a future purchase

To initiate an exchange, please contact us at:
info@charmie.ae

 Please note:

• Exchanges are subject to item availability
• Return shipping costs are the responsibility of the customer

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

• Refunds will be issued to your original payment method
• Please allow up to 3 weeks for processing and for the refund to reflect
  
  

International Returns & Exchanges

All international sales are final. Unfortunately, we are not able to take returns on any item shipped outside the UAE. Please make sure of the sizes before placing the order.