Refund policy
Returns & Exchanges
Returns
We offer a 7-day return policy, meaning you have 7 days after receiving your item to request a return.
To be eligible for a return:
- The item must be unworn, unused, and in its original condition
- It must include all original packaging and tags
- You must provide a receipt or proof of purchase
To initiate a return, please contact us at:
info@charmie.ae
If your return is accepted, you will be provided with instructions on how to send your item back.
Return shipping costs are the responsibility of the customer.
Important Notes
- We do not accept returns on international orders.
- Items sent back without prior approval will not be accepted.
Damages & Issues
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at info@charmie.ae so we can resolve the issue promptly.
Non-Returnable Items
The following items cannot be returned:
- Customized products
- Made-to-order items
- Personalized items
- Sale items
- Gift cards
If you are unsure whether your item is eligible, please contact us before purchasing.
Exchanges
We offer exchanges or store credit for eligible items.
If you would like a different item, you may:
- Request an exchange, subject to product availability, or
- Receive store credit to use on a future purchase
To initiate an exchange, please contact us at:
info@charmie.ae
Please note:
- Exchanges are subject to item availability
- Return shipping costs are the responsibility of the customer
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Please allow up to 3 weeks for processing and for the refund to reflect